Returns Policy

If you are not happy with our products, you are more than welcome to return them to us. We like to make sure our customers are satisfied! Please message us the reason why and we will send you our office address. Please return the garment to us within 30 days of receiving the garment for a refund. We cannot refund garments that have been damaged or worn or accept returns after 30 days.

Some made to order garments cannot be returned, if so it will be mentioned on the product listing.

If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Please post it back to: Karizma Design Ltd, Variety Silk House, 150-152 Ealing Road, Wembley, HA0 4PY.

Shipping

We like to dispatch as quickly as possible to our customers. UK postage is 3 business days with tracking. European postage is 3-5 working days without tracking. International shipping is 5-7 working days without tracking. If you would like to have international delivery with tracking please select 'International Delivery' in the shipping options when you complete your cart. Please check individual products for dispatching times and message us if you require garments for a specific occasion. If the fabric is in stock we can make the garments and dispatch in 1-3 days. Bindis & kaftans are dispatched within 1-3 days. PLEASE NOTE: Sometimes customs hold packages a couple of days for international orders so if you would like garments for a specific date then please order with our 4 day delivery or our tracking option as we cannot track orders if they have been ordered on standard delivery. We have kept our standard delivery low as most of our customers prefer lower shipping prices.